This service takes an average of 4 weeks, but may take longer. Packages may be scanned once in the United States and not scanned again until they are delivered, or may not be scanned at all. The service is reliable, it just is not as fast or traceable as other more expensive methods. Any requests for this type of service will be ignored.Some countries have regulations regarding the dimensions of the packages we can have delivered. Please provide all address information in English. We always prefer to work directly with our customers to correct any issues with an item when possible, if a return may not be necessary please contact our customer service to resolve any issue.